Privacy Policy

Last updated: August 24, 2026

1. Introduction

CafeHealth, LLC (“CafeHealth,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, complete a form, or communicate with us by phone, email, or SMS/text message.

2. Information We Collect

We collect information you provide directly, including:

·       Contact details: name, email address, phone number, and mailing address.

·       Business and account information: company or employer name, benefit program information, service information, and details related to your inquiry or account.

·       Communication content: messages you send through our forms, email, phone, SMS, web chat, or other communication channels.

·       SMS consent information: your mobile phone number, opt-in status, consent records, opt-in source, timestamps, and related messaging preferences.

·       Technical data: IP address, browser type, device identifiers, cookies, website usage data, and similar information collected automatically when you visit our website.

Where applicable, CafeHealth may collect and process information necessary to administer or support benefit-related services. Any Protected Health Information (PHI), where applicable, is handled in accordance with applicable law and our contractual obligations.

3. How We Use Your Information

We use the information we collect to:

·       Evaluate, process, and respond to inquiries.

·       Provide and administer our services and benefit-related programs.

·       Communicate with you about your account, service requests, scheduling, renewals, and other requested services, including follow-up calls, emails, and SMS messages you have consented to receive.

·       Send messages related to your inquiry, account status, scheduling, account updates, service-related notifications, and other communications you have requested.

·       Provide customer service and respond to your questions.

·       Improve our website, services, customer experience, and communications.

·       Comply with applicable legal, regulatory, and business obligations.

4. SMS / Text Messaging

When you provide your mobile phone number and opt in to receive SMS messages from CafeHealth, you consent to receive recurring text messages related to your inquiry, account status, scheduling, account updates, service-related notifications, and related services.

Consent: SMS consent may be collected through our web forms, written agreements, online submissions, or other consent-based methods. Consent is not a condition of any purchase or service.

Message frequency: Message frequency varies based on your interaction with us.

Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.

Opt-out: You may reply STOP at any time to unsubscribe from SMS messages. After you opt out, we may send one final confirmation message to confirm that you have been unsubscribed.

Help: Reply HELP for assistance, or contact CafeHealth through the contact information provided on our website.

Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

No sharing of SMS consent: Mobile information, SMS opt-in data, and text messaging consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

Text messaging service providers: Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators and providers of the text messaging services necessary to deliver SMS communications.

5. How We Share Information

We may share your information only as necessary to provide our services and operate our business, including with:

·       Service providers that help us operate our website, communications, CRM, marketing, analytics, benefits administration, and back-office functions, subject to confidentiality obligations.

·       Employers, plan sponsors, or other authorized parties when necessary to provide or administer applicable services.

·       Government authorities, regulators, courts, or other parties when required by law, subpoena, legal process, or to protect our legal rights.

Important SMS privacy restriction: All of the above categories exclude text messaging originator opt-in data and consent. Mobile information, SMS opt-in data, and text messaging consent will not be shared with any third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent may only be shared with aggregators and providers of the text messaging services as necessary to deliver SMS communications.

We do not sell your personal information.

6. Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or request a copy of your personal information. You may also withdraw consent for marketing communications at any time.

To exercise these rights, please contact CafeHealth through the contact information provided on our website.

You may opt out of SMS messages at any time by replying STOP.

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes may be communicated through our website or by other reasonable means.

10. Contact Us

Questions about this Privacy Policy or our SMS program? Contact us through:

CafeHealth, LLC
3015 E Weldon
Phoenix, Arizona 85016

Website: mycafehealth.com

© 2026 CafeHealth, LLC. All rights reserved.